Warranty

We offer a 20 year limited warranty on all of our furniture. 

Listed dimensions are approximate, and may sometimes vary due to the unique shapes and sizes of the natural materials we use. See specifics below. 

What Does This Warranty Cover? 

This warranty covers structural defect or aesthetic damage due to negligence by the manufacturer or the shipping agency. The terms “structural defect” and “aesthetic damage” shall be defined on a per item basis by Northwest Express Railroad. 

How Long Does This Warranty Last? 

This warranty lasts for a period of twenty years from the date of original purchase. 

What Will Northwest Express Railroad Do? 

We will, at our sole discretion, repair, replace or refund the original purchase price of the item(s) in question. 

What Does This Warranty Not Cover? 

This warranty does not cover abuse, misuse, neglect or acts of God (such as flood, fire or tornado). Also, this warranty does not include fading, discoloration or cracking due to exposure to sunlight or weather. The solid wood, edge-glued panels used in case goods, tables, nightstands, etc. are not intended for exterior use. Placement and/or use under such conditions will void this warranty. 

Failure to properly protect this product by the proper application and periodic re-application of a quality consumer grade or better finish such as lacquer, varnish or exterior grade, weather resistant stain per the finish manufacturer’s directions and is applicable to the products intended use, will void this warranty. 

How Do You Get Repairs? 

In order to be eligible for warranted repairs, replacement or refund (the choice of which will be at our sole discretion) you must either return the warranty registration card within thirty (30) days of the date of original purchase or present a copy of the original receipt with the date and location of original purchase. Please be prepared to send pictures of the item in question showing the specific damage or defect resulting in the claim. 

If you wish to contact Northern Express Railroad regarding a warranty issue, please contact us at:  nwexpressrailroad@gmail.com 

How State Law Applies 

This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. 

Checking, A Natural Process 

Checking is a natural process that all log furniture is subject to. “Checking” or “cracking” occurs when the wood releases moisture during the natural drying process and often occurs across the annual growth rings. Checking does not affect the structural performance or the integrity of the wood. The degree of checking will vary from product to product and even from log to log. Small pinholes scattered throughout some logs create additional contrast and beauty. 

Bug/beetle trails, knots and variations in wood color only enhance a rustic furniture and chainsaw carvings look, and as such, do not qualify under our returns and exchanges policy or warranty, unless they affect the strength and/or integrity of the furniture and are still under warranty. 

These characteristics add to the uniqueness of our furniture and lend it a unique, rustic appeal that is so very popular with rustic furniture owners. As always, if you have questions or concerns about our log furniture, please do not hesitate to email us.